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TRAINING & DEVELOPMENT

Industry specific training and development for your team; with both bespoke and set schedules available, delivered in person, either at your premises, or at a training venue.

Improving your team, giving them confidence, and building morale

BESPOKE

A training schedule and course hand-written to match your company's unique needs 

  • In-depth discussions to identify needs and solutions

  • A proposal sent for your review and approval

  • From individual coaching, to training national teams

  • A course written and delivered uniquely to your requirements

  • One-to-One follow-ups with individual training attendees, to re-affirm and apply the learning & techniques

  • Full briefings and feedback to management during and after the sessions

 

 

Prices to be quoted

 

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SALES SKILLS & TECHNIQUES

Helping the team convert more leads into sales

  • A proven and dynamic one-day course, tailored to your team's experience and needs

  • A run through from first contact, presentations, negotiation, sale agreed, and after-sale service

  • Establishing a customer's needs, wants and budget

  • No 'hard sell' pitching

  • Understanding the psychology of a purchase, and how that can be used effectively

  • Generating rapport and reciprosity

  • A one-to-one follow-up with each training attendees

  • Full briefings with management during and after the sessions

Prices from £1,650 (up to 3 delegates; £165 /extra delegate)

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CUSTOMER SERVICE

Looking after your customers,
and making them feel valued

  • A proven and effective one-day course for anyone who's role is to service and maintain the existing customer base, e.g. Internal Sales​, Area Managers, Order Processors

  • Understanding the importance of customer service on sales

  • An overview of the customers' role and daily lives

  • How to build rapport, and demonstrate empathy

  • How to deal with conflict or complaints

  • When and how to use different methods of communication

  • A one-to-one follow-up with each training attendees

  • Full briefings with management during and after the sessions

 

Prices from £1,650 (up to 3 delegates; £165 /extra delegate)

 

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HOW TO BE THE BEST SALES-DESIGNER

How to move from being good,
to being great!

  • An engaging and enlightening one-day course specifically written for KBB Sales People and Designers

  • How to take an effective brief

  • Designing to budget

  • Gaining inspiration in design

  • Interior design hints & tips

  • How to handle different customer types: general public, developer, builder

  • Sales skills and conversions

  • Improving project management

  • Optional - convert kitchen designers to bathroom designers, and visa-versa

Prices from £1,650 (up to 3 delegates; £165 /extra delegate)

 

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Contact Me

PROJECT MANAGEMENT

Seeing the job through from sale to delivery and installation

  • An informative and useful one-day course specifically written for Designers , Project Managers and Support staff

  • Getting the best hand-over from the sale stage

  • Understanding the process from start to completion

  • Scheduling deliveries and installation teams

  • Liasing with other trades

  • How to deal with conflict or complaints

  • Remedials and snagging

  • Achieving a positive final sign-off, and recommendations

Prices from £1,650 (up to 3 delegates; £165 /extra delegate)

 

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KBB SUPERVISOR / MANAGER

How to get the best from the team, and delivering results

  • A focused one-day course specifically design for new supervisors/managers in the industry, or those looking to brush up their skills

  • Understanding the team dynamic

  • Understanding what really motivates people

  • Legal basics of Employment Law

  • Hosting effective meetings

  • Conducting constructive appraisals

  • Recruitment methods and tips

  • How to handle dismissals and other exits

  • Team building

  • Analysing performance

  • Managing-up, reports and other duties

Prices from £1,650 (up to 3 delegates; £165 /extra delegate)

 

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